Turning Challenges into Opportunities Fighting Fraud & Protecting Our Clients

                                                                                 Turning Challenges into Opportunities: Fighting Fraud and Protecting Our Clients 

                                                                                                                                        July 2025  

In the ever-evolving world of property management, one of the biggest challenges our industry is currently facing is the rise of fraud, collections, and bad debt. These issues don’t just affect operations; they compromise resident trust, strain team resources, and threaten the long-term value of the communities we help manage. 

At Bryten, we believe that every challenge is an opportunity in disguise. And this one was no different. 

Over the past 12 to 18 months, it became mission critical to proactively tackle the fraud problem head-on. By thoroughly vetting multiple third-party solutions, looking for a partner who aligned not just with property specific security needs, but with our brand promise to protect our clients and empower community teams. That search led us to Umbrello, a forward-thinking fraud prevention company. 

By negotiating an exclusive partnership with Umbrello, we secured Bryten-specific pricing at nearly half the cost of what many in the industry are paying. This is a strategic advantage we’re proud to offer our clients. 

Umbrello brings three critical verification tools into the  leasing process at the communities we help manage: 

• ID Verification 
• Document Verification 
• Income Verification 

Having tools like this gives these teams the power to identify fraud before it starts. From the moment someone expresses interest, through touring and applying. In addition to catching bad actors; it’s about creating a smarter, more efficient leasing journey that sets everyone up for long-term success. 

Here’s what this means from the leasing teams to our clients:

• Fewer fraudulent applications 
• Faster and more accurate screenings 
• Lower eviction risk 
• Reduced bad debt and collection efforts 
• Increased confidence in each lease signed 

As fraud tactics become more sophisticated, we refuse to sit still. This partnership with Umbrello is one of many ways we’re turning a challenge into an opportunity; not only to protect assets, but to raise the bar on what modern property management should look like. 

At Bryten, we anticipate, we adapt with intention and lead with purpose. Because when the stakes are high, innovative solutions aren't optional; they are essential. 

Live Bryten.